What is Process for Returns?

This policy applies to products purchased from the website:

Returns are accepted for faulty goods purchased online within 20 days from date of purchase. In order to return or exchange goods products must be in the same condition as originally received and include labels and tags attached.

Rain and Shine Workwear shall be responsible for all charges and costs incurred in returning faulty goods.

Customer shall be responsible for all charges and costs incurred should they wish to change the product.

You can return the product via the following options:

  • ParcelPoint - a trackable returns service at hundred of local stores, open 7 days and late for your convenience. This costs just $6.50 including proof of sending.
  • Post Office - take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

For both returns methods, simply follow these five easy steps below within 21 days of purchase. You must include your delivery note, which will be in your package from us, with your returns.

  1. Go to Follow the online process to book your return and print a shipping label. You can choose to return your parcel at a ParcelPoint store or any post office.
  2. Package your item(s) into the orginal parcel packaging or suitable new packaging. We request you include your original receipt/invoice with your parcel.
  3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  4. Post your parcel to us, by taking it to your local ParcelPoint store or post office.
  5. Please allow between 2-4 weeks for your return to be processed and for your card to be refunded.

Rain and Shine Workwear takes great pride in ensuring our goods are of the highest quality. We will reimburse you for all costs associated with the return once the goods have been deemed faulty.

Please Note: Goods cannot be returned for a cash refund.

Copyright 2024 Rain & Shine Workwear Australia
All Rights Reserved | ABN: 88 960 589 383

All prices are listed in Australian Dollars and include GST.
Please call us on 1300 138 405 for any bulk purchasing enquiries.